Welcome to ComfortSecure.in (“Website”, “Platform”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how Comfort Secure collects, uses, stores, shares, and protects your personal information when you visit or use our website, purchase our products, or interact with our services.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Mobile number
• Email address
• Billing and shipping address
• PIN code
• Company name (if applicable)

Order Information

• Products purchased
• Order history
• Delivery preferences
• Customer support communications
• Refund and return requests

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, net banking credentials, or CVV details on our servers.

Technical Information

When you use our Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the Website
• Cookies and similar technologies

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Verify transactions
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and services
• Prevent fraud and unauthorized activities
• Comply with applicable legal obligations
• Respond to customer inquiries
• Send promotional communications where permitted by law

3. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings. Certain features of the Website may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

• Payment gateway providers
• Courier and logistics partners
• Technology and hosting service providers
• Customer support service providers
• Government authorities or law enforcement where required by applicable law
• Professional advisors, auditors, or legal consultants where necessary

All third-party service providers are expected to maintain appropriate security measures for the personal information they process.

5. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet legal, regulatory, tax, accounting, and business requirements
• Resolve disputes
• Enforce our agreements

Information that is no longer required will be securely deleted or anonymized where reasonably practicable.

7. Your Rights

Subject to applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Withdraw consent where processing is based on consent
• Update your account information
• Opt out of promotional communications

To exercise these rights, please contact us using the details provided below.

8. Children’s Privacy

Our Website is intended for individuals who are at least 18 years of age or who use the Website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of those third-party websites before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

The revised version will be effective immediately upon posting on the Website unless otherwise stated.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Comfort Secure

Website: https://comfortsecure.in

Email: [info@comfortsecure.in]

12. Consent

By using ComfortSecure.in, creating an account, placing an order, or otherwise interacting with the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your personal information in accordance with this Policy and applicable laws.